FAQ

1How do I prepare my parcel?
Parcel must be well packed and taped and should be clearly written address of the sender and the recipient's address in Poland, but in a place where you typed the address of the recipient you should glue (transparent tape) envelope with the address of Piast Forwarding in Toronto (after receiving the parcel at our office with glued envelope on it, our address will be removed, and the parcel remains only with the recipient's address in Poland). The envelope must insert statements (download shipping declarations: sea, air) with the information what is the contents of the parcel, as well as Check or Money Order to cover shipping costs. Thus prepared parcel should be sent by Post Office or UPS to our address in Toronto.
2How do I send a parcel to Poland if where I live you don’t have your office?
Addresses where you may send parcels to Poland can be found here... More detailed info about sending the parcels can be accessed here...
3Do I need travel insurance?
In short, yes. There are many reasons why you should consider the protection of travel insurance for your upcoming vacation or business trip. To help you decide if travel insurance is right for you and your family, here is some useful information: medical emergency If you get sick or injured while away, your hospital bills can easily add up to $5,000 per day. Your provincial health plan covers only a small part of the charges that are generally incurred with a visit to a hospital. Our policies cover up to $5 million for Canadian residents.
4What about lost or stolen baggage?
Baggage insurance will cover you in the event of this common inconvenience. There are many other important reasons for you to be protected by travel insurance. Please read more about our plans.
5When can I purchase my Visitors to Canada insurance?
If you have been in Canada for less then two years, you may purchase Visitors to Canada travel insurance. This insurance may be purchased any time before or after arrival in Canada.
6Can I change my existing travel coverage?
If your trip will last longer then anticipated, TIC can extend your coverage. Your policy may also be modified provided that no claim has been incurred under your original policy. Simply phone our consumer call center and an advisor will be happy to assist you.
7What if I am pregnant?
If you are a Canadian resident, our plans provide you with some coverage relating to pregnancy. Expenses which are routine or elective and which occur within the first 32 weeks of your pregnancy or within 8 weeks of the expected date of delivery are excluded. Expenses for an infant less than 15 days old are excluded. For infants older then 15 days, you need to purchase a family policy. Please call our consumer call centre to be certain of your coverage. Visitors to Canada insurance does not cover any expenses related to pregnancy.
8Will I be able to resume my vacation if I am air-evacuated?
Yes, you can with Emergency Hospital & Medical Plans for Canadians, when your air evacuation was arranged and coordinated by Allianz Global Assistance. Your policy will not expire once you return to Canada. As long as your policy is in force, you will be able to resume your vacation. Allianz Global Assistance will pay for a one-way economy flight for you to return to the city where the evacuation commenced so you can continue your vacation.
9How long will it take to process my claim?
Upon receipt of all substantiating information, your claim will be processed within five working days.
10What is a Pre-existing Medical Condition?
A pre-existing medical condition is an illness or injury that you know you already have (e.g. asthma, heart condition). Even if you are showing symptoms of an illness and have not yet seen a doctor, this is considered a "pre-existing" condition (e.g. you have felt chest pains but didn't seek any treatment).

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